This privacy policy sets out how DilliDarshan.com uses and protects any information that you give DilliDarshan.com when you use this website.
DilliDarshan.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
DilliDarshan.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13/04/2013.
What we collect
We may collect the following information:
• name and date of birth
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
• Free Call Back service is not chargeable. And we try to call back as soon as possible, but can not guarantee that we will call. When you receive the call and you think that all back form or any other form has not been filled by you or any of your known at our website, than kindly let us know at the same time and we will provide you the exact IP Adress of the computer or mobile handset which has been used to fill this form fakely, we guarantee you that Dilli Darshan does not allow unsolicited communication to promote its services.
• You are receiving any or all messages in the form of call, sms and email etc. because you or some one known to you has subscribed for any service or call back at www.DilliDarshan.com. You may cancel communications from our end to you at any time by sending an email to us at info@DilliDarshan.com
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at rss@DilliDarshan.com
• we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 801, 8th Floor, DDA Tower-2, Above McDonald, District Centre Janakpuri, New Dilli-110058
Information Collection & Use
Registration
In order to use this Web site, you must first complete the registration form [and/or create a user name and password]. During registration you [are required to] give[s] contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.
You have the option to provide demographic information (such as income level and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.
Dilli Darshan is the sole owner of the information collected on www.DilliDarshan.com. Dilli Darshan collects personally identifiable information from our users at several different points on our Web site.
Orders
If you booked a tour, ticket or hotel accomodation from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We will send you regular updates about the services you have purchased. In order for us to communicate those updates in the timely manner, we will use the contact information provided to us.
Application Forms
If you apply for purchase an insurance policy or other product or service requiring financial information on our site, we require that you provide certain personally identifiable information, including your name, address, phone number, credit card number and Aadhar Card number. This information is necessary to process your application and to contact you.
Surveys or Contests
From time-to-time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to further improve upon our service, and enhance the visitor experience on our website.
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Dilli Darshan stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at info@DilliDarshan.com to request that we remove this information from our database.
Communications from the Site
Special Offers and Updates
We will occasionally send you information on the latest deals and specials available.
Out of respect for your privacy, we present the option not to receive these types of communications. Please email at info@DilliDarshan.com for Opt-out from our communications.
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please email at info@DilliDarshan.com for Opt-out from newsletter.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, SMS, Chat, instant messenger or fax in accordance with your wishes.
Profile
We store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. Sometimes it may be required for us to share your profile with our suppliers in order to accurately fulfill your order.
Supplementation of Information
In order to provide certain services related to travel reservations and bookings to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.
ID [Address] Verification
We use Third Party software to verify your identity and address, in order to process your requests.
Enhancement of Profile Information
We purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our Profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.
Information Sharing and Disclosure:
Passenger hereby expresses that he/she has no objection upon any Call/SMS/Communication by Dilli Darshan or any third party on his behalf, communicating with passenger or the person who has booked services from us for him/her with regard to the travel plans mention at www.DilliDarshan.com . Notwithstanding Passenger’s registration with NDNC (under TRAI); Passenger upon specifically opting to receive communication, hereby express his/her interest and accord its wilful consent to receiver communication (including commercial communication) in this regard and confirms that no communication related to travel is Unsolicited Commercial Communication.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. [Describe the sharing practices of what your site does, but be specific in describing your relationship with these third parties. Define terms such as “partner.] We do not link aggregate user data with personally identifiable information.
Personally identifiable information:
We do not Share Personally Identifiable Information with Third Parties
[Specifically describe any actual practices involving sharing of personally identifiable information. Describe scenarios in which the partner can use the information in any way, and/or where the partner’s use of the information is limited (and explain how limited). Describe sharing with parent companies, subsidiaries or affiliated companies for reasons other than corporate record keeping purposes, where relevant. Typically these kinds of sharing arrangements occur when the third party will own or control the personal information. Below are some examples of relationships or situations involving sharing personal information with third parties.
Keep in mind that if you are sharing personally identifiable information with third parties acting other than as your agents or service providers, you must provide an opt-out prior to the sharing.]
Agents
To fullfill your orders, we use an outside credit card processing company to bill you for ticketing and travel packages. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Service Providers
We use other third parties PayU to provide online payment gateway on our site. When you do online payment at www.DilliDarshan.com, we will redirect you to PayU wbsite and you will do your online payment on their website and for that you will share your all or any banking information online, as necessary for PayU to provide that service.
In case of any dispute regarding online payment delays or not show-up, kindly contact CCAvenue directly at www.ccavenue.com
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do [do not] link this automatically-collected data to personally identifiable information. [IP addresses are tied to personally identifiable information to [describe the purpose for which you do this]
We use a third-party tracking service [called XXXX] that uses cookies [log files] to track non-personally identifiable information about visitors to our site in the aggregate [state what information is captured, e.g., usage and volume statistics] to [state purpose of the collection]
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use [both] session ID cookies [and/or] persistent cookies. [We use session cookies to make it easier for you to navigate our site.] A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. [Provide a link to information on cookies.]
[Explain how cookies are used on your Web site.] We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. [Describe use of cookie for shopping cart, if appropriate.]
Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.”
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
To learn more about our advertising company’s use of clear gifs, please go to [NAME OF ADVERTISER’S SITE.]
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Dilli Darshan. Please be aware that we, Dilli Darshan, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
Bulletin Boards/Chat Rooms
The Zopim program does not govern personal information submitted in bulletin boards, chat rooms, or similar services. If you open www.DilliDarshan.com on your browser, Zopim will start its chat services immediately. If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. [Other disclaimers, as well as reservation of rights to terminate the accounts of visitors who use these services in a manner inconsistent with our Terms of Use, may be appropriate here.]
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by making the change on our member information page [or by emailing our Customer Support at info@DilliDarshan.com] or by contacting us by telephone or postal mail at the contact information listed at http://DilliDarshan.com/contact
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or other/any information) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at [info@DilliDarshan.com]
Business Transitions
In the event Dilli Darshan goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via [email] or [prominent notice on our Web site for 30 days] of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
